Our Promises

What makes us unique? It’s not a process, product, or channel. We focus on five beliefs, which are promises to our clients and challenges to each person in our firm:

NUTS AND BOLTS

We roll up our sleeves and make things that clients can use. We don’t get mired in endless strategy.

“They definitely have a very hands-on approach.”

THE DEVIL IS IN THE DETAILS

We believe that a relentless attention to detail makes the customer experience.

“We sleep better knowing that Sullivan is paying attention — and not just to the small details, but to the big picture.”

DIG DEEPER

We take an anthropological approach to get to the heart of the customer experience.

“They really listen to our customers, which results in work that is consumer insight based.”

PROTECT AND SERVE

We are the advocates for our clients’ customers.

“They are not afraid to challenge an approach or an assumption on a project.”

A MILE IN YOUR SHOES

We are committed to understanding our clients’ businesses and overcoming the challenges they face.

“Sullivan gets it. They know our business.”